Refund & Cancellation Policy
REFUND & CANCELLATION POLICY
Last Updated: 2025-12-10
1. Refund Eligibility
A 100% refund is only applicable if:
- The cancellation request is submitted within 7 days of registration and payment; and
- No work has been initiated or completed on the requested service.
2. Non-Refundable Circumstances
Refunds will not be granted where:
- Work has already started (e.g., submissions to CIPC or SARS)
- Delays are caused by third-party institutions
- Incorrect documents or information were supplied by clients
- Services are completed but not used by the client
3. Partial Refunds
Partial refunds may be considered depending on how much work has been completed.
4. Processing Time
Approved refunds are processed within 7–14 business days and returned to the original payment method.
5. Disputes
Refund disputes must be emailed to support@businessneeds.co.za and will be reviewed within 3–5 business days.
3. DEBIT ORDER MANDATE & POLICY
Last Updated: 2025-12-10
1. Debit Order Authorization
By subscribing to monthly or recurring services, the client authorizes BusinessNeeds (Pty) Ltd to process debit orders on their bank account for agreed fees.
2. Debit Order Changes
BusinessNeeds will notify clients of fee changes at least 30 days before changes take effect.
3. Returned or Unpaid Debit Orders
If a debit order is returned unpaid:
- The client will be notified within 24–48 hours
- Payment must be made within 3 business days
- Services may be suspended until payment is received
4. Collection Process
If payment remains outstanding for more than 7 days:
- A final demand may be issued
- The account may be handed over to external debt collectors
- The client may be liable for additional legal or collection fees
5. Cancellation of Debit Orders
Clients must provide 30 days’ written notice to cancel a debit order service.
6. Disputes
Any debit order dispute must be lodged in writing within 7 days of the transaction.
All disputes are reviewed within 3–5 business days.